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Frequently Asked Questions
Zebredellas is always happy to hear from customers but you may get the answer to your question quicker by checking the FAQ’s
We want you to be happy...
Our customers always remain our main priority and therefore an exceptional standard of customer service can be expected.
What am I buying?
Genuine Zebredellas Semi-Precious Gemstone Jewellery. All my Shamballa bracelets are Hand Made in Britain. Each one comes with its own branded pouch to protect it when not being worn or ready to give as a gift. You also receive a healing or information card where appropriate plus a holographic Consecutively Unique Numbered Label for Authentication.
How it arrives:
Each one comes with its own Branded pouch to protect it when not being worn and ready to give as a gift along with a healing or information card where appropriate plus a Holographic Consecutively Numbered Label for Authentication purposes... see all that quality for so little money.
What sizes are the bracelets ?
Ladies 16 - 18 cm wrist 6 - 7 Inches Men's 18 - 20 cm 7 - 8 Inches Need a smaller or larger size? Just let us know and we'll do our best to help.
Can I change the design to suit my needs?
We want you to love your jewellery so we are happy to work with you to ensure you purchase the perfect piece for you. You can customise your bracelet with a choice of 27 different coloured threads as well as a large bead selection to suit you, if you are unsure in any way and would like some guidance please do not hesitate to contact us we can help you choose the right stones crystals and thread you to love your jewellery so we are happy to work with you to ensure you purchase the perfect piece for you.
I want to send this as a gift can you do this?
Of course. We do not routinely include an invoice in your parcel so your gift is safe. If you would like an invoice please let us know and we will email it to you. If you wish to send it to a different address please let us know the address you wish your gift sent.
How do I care for my Jewellery ?
We recommend that you store it in the pouch provided when not being worn. Also like any jewellery they can be damaged by water harsh chemicals perfumes and makeup so if possible these should be avoided. the copyright on our designs and images please do not copy and paste them without prior permission.
Please remember we use real Gemstones and Crystals and it is my belief they help in healing but I make no claims of the healing properties of the stones they should never be used in place of medical advice, some stones are for love, friendship, peace, strength, protection, each one being unique Please see our Gem glossary for further information about each stone.
Send us an email
Ask us anything. All enquiries will be answered.
Give us a call
If you’d prefer to speak to us, why not give us a call on 07919108807.